Frequently Asked Questions

  • Where do you service?

    While we're proudly based in Columbus Ohio , we serve clients across Ohio. Travel fees may apply depending on your event location.

  • Do you provide prints?

    We strongly believe in prints!

  • Essential Memories and Golden Experience (Most Popular) Printing onsite add on $50

  • Luxury Memories Price —_packages will come with prints either in a classic photo booth strip style (2x6”) or a full photo layout (4x6 or 6x4”).

  • Do you offer custom photo template designs?

    Yes! Every rental includes a fully custom-designed photo template tailored to your wedding or event theme. Once booked, we’ll send you an event questionnaire where you can share details like your preferred text, mood board, color palette, and overall vibe ,so we can design something truly unique.

  • How early do you need to set-up? Is that included in my rental time?

    We aim to arrive at least an hour your rental time begins for set-up and ensuring everything is running smoothly and therefore this does not consume any of your rental period. For example, we will be arriving at 5:00pm for your three-hour package that begins from 6:00pm to 9:00pm. With that being said, please let us know if the set-up time will coincide with any major activities that can cause disruption. Kindly consult with us if you’re unsure. We’re here to help!

  • Can I supply my own props? Do you do custom props?

    Yes! You’re more than welcome to hand over your props on the day of your event. We will be coordinating with your person of contact to ensure we receive them at our spot. We provide options for you to solely choose our readily prepared themed props, your provided ones or both! It’s your special day!

    We also do custom props for an added fee: either we come up with the design or have your design printed by us.

  • Do you have travel fees?

    Our travel fees are $25 traveling outside 25miles from our office . Pls note that prices are exclusive of tax.

  • Are you insured?

    Yes! We have insurance of up to $1,000,000 and can provide for your venue.

  • How far in advance should I book?

    We recommend booking 2–4 months in advance, especially for weddings and events during the peak season (Summer, Holiday parties, etc). While we do our best to accommodate last-minute inquiries, please note that your date is not secured until the retainer is paid and the contract is signed.

  • How many prints does each guest receive?

    Each guest in the photo will receive their own print—so if four people take a photo together, four prints will be made. Our goal is to make sure everyone goes home with a keepsake! If you’d like to order a guest book and want additional prints, we offer add-ons to accommodate that.